Rob LaMora

Rob LaMora

Rob LaMora is a Technical Writer at EPS Software Corporation, located in Houston, Texas.

Rob has nine years of experience as a technical writer and has won awards from the Society for Technical Communication for software documentation and online help systems.

He can be reached via email at: roblamora@eps-software.com.

Articles Authored

  • Providing User Assistance

    Last updated: Friday, December 26, 2025

    Published in: CODE Magazine: 2002 - March/April

    In his article, Rob LaMora highlights the growing complexity of software and the resulting usability challenges due to a widening conceptual gap between users and designers. He emphasizes the importance of user assistance—both visible and interactive interface elements—as a key component of user-centered design that enhances user experience and productivity. Drawing on models like Microsoft's Inductive User Interface, LaMora advocates for thoughtful design, clear communication, and iterative user feedback to create more usable software. He concludes that prioritizing user assistance is essential for software success in today’s competitive market.